Shipping and Returns

Couplez – Shop with total confidence thanks to our unlimited returns policy

Here at Couplez we are so sure of the quality of our fine jewelry and the quality of our workmanship that we offer you an unlimited, lifetime, no questions asked, return policy!

We do this because each and every one of our customers is our most important customer. Each piece of finely designed and crafted jewelry that leaves our store is the result of long hours of craftsmanship and loving care. We carefully examine each and every piece before we ship it to ensure its total commitment to our high standards and to be sure that you are getting the very best value for your money.

A life time warranty that lasts a lifetime

Our confidence in our jewelry allows us to make this unprecedented guarantee – that we will repair any piece of Couplez jewelry purchased from us absolutely free of charge for its entire life (Obviously, if a stone has been lost then there may be some charge).

Over time and use, a setting may loosen, a stone may wobble, the chain may break… These are the results of years of usage that before, you would have had to pay a jeweler a lot of money to fix. No more – because we’ll repair your Couplez jewelry for free!

How to return jewelry for repair

  • You must have a Return Merchandise (RMA) number. Contact us by phone or email, describing the problem and we’ll issue you an RMA number.
  • Package your jewelry securely wrapped in tissue paper and bubble wrap. Add a description of the problem and how we can contact you (telephone, Skype, email etc.). Place in a strong, non-crushable box and wrap taking care to seal all the seams with tape.
  • Address the package clearly and include a return address. Do not write anything on the package that suggests it contains valuable jewelry or diamonds!
  • Write the RMA number on the package – packages without an RMA number will be returned to the sender.
  • Send us the package and make sure that it is insured to its full value. We recommend using reputable shipping company such as FedEx. Get a tracking number so that you can track the delivery process and also ask for confirmation of delivery.
  • Once we receive your package, we will inspect the item, contact you if necessary, make any necessary repairs and return it to you as quickly as possible.

To find out more about our Return and Repair policy – please contact us.

Please note that Couplez cannot be responsible for damaged or lost packages.

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