Frequently Asked Questions

Q: Who are Couplez

ACouplez is an on-line supplier of fine diamond jewelry especially designed for that special person in your life. As the saying goes, “Diamonds are forever” and we hope that our unique jewelry will strengthen the bond that holds you together. Our mission is to provide you with top quality, designer jewelry at reasonable prices and the confidence and security of knowing that all of our pieces come with a life time warranty and a 30 day, no questions asked, money back guarantee.

Q: Where do you get your jewelry from?

A: We are an established family of diamond merchants and with Couplez we have taken the next step. We are responsible for the entire process. We select the diamonds and other precious stones, we manage the process of cutting and polishing the stones ensuring that our high quality standards are always maintained. Then we develop our own designs and expert craftsmen produce them with care and attention to detail using only the finest materials. Finally, we sell directly to you, our customer. By cutting out the middle man (or men) we make tremendous savings which we then pass on to you so that you get an exquisite piece of fine jewelry for a fraction of what you would normally pay.

Q: Compared to other on-line jewelry stores your prices are really great. How do you do it?

A: As we said in the answer to the last question, we do everything in-house. So we have total control over every aspect of the process from start to finish. Plus, we use clarity enhanced diamonds. They are just as brilliant and beautiful as a regular diamond, but are a lot cheaper. And you get the benefit!

Q: Clarity Enhanced Diamonds – what are they and are they as good as a real diamond?

A: First, clarity enhanced diamonds are real diamonds, they are not artificial or paste diamonds. Almost every diamond has some flaws. They can be large and noticeable or microscopic flaws that can only been seen under magnification. The flaws in a diamond have an impact on its price. Clarity enhanced diamonds are, as we said, natural diamonds that have minor, almost invisible, flaws. The diamond is treated using advanced technological processes that let the light pass through the diamond as if the flaws weren’t there. The process leaves the diamonds weight and color totally unchanged so, the bottom line is a brilliant, dazzling diamond that can cost 40% less than its equivalent, untreated cousin.

Q: I’m worried about buying on-line. What if I don’t like the ring or it’s the wrong size?

A: Buying Couplez diamond jewelry on-line will save you lots of your hard earned dollars. But we appreciate your concerns and because of this, and so that you can shop in complete confidence, we offer a 30 day, unconditional, no questions asked return policy. If, for whatever reason, you want to return the piece, just return it to us (see our Return of Goods guidelines) and we will issue a full refund.

Q: How can I be sure that my jewelry won’t get damaged, lost or stolen in transit?

A: We ship all your orders using reputable shipping companies such as FedEx Express. All orders are packed securely so that they will be protected from minor knocks during shipping. We also insure all of our shipments so that in the unlikely event of it going astray, you are fully insured against its loss.

Q: Do you ship to all 50 states and internationally?

A: Yes we do. We will ship to any of the 50 states and any destination in the world. Shipping and insurance are free but and import duties or taxes will have to be paid by you.

Q: I want to get my wife a new wedding band. I’ve chosen the design but how long will it take you to ship the order?

A: We will do all we can to process and ship your order as soon as possible. In general, once payment has been cleared, we will pack and ship your order within 7 working days. We let you know when it’s shipped with a tracking number so you can go to the shipper’s site and see exactly where your package is and when you can expect it to arrive.

Q: I don’t want to use my credit card over the Internet, so, can I pay using PayPal?

A: Yes, most definitely.

Q: Do you accept credit cards?

A: Yes we do, including VISA, MasterCard, American Express, Maestro and Cirrus

Q: Do you provide a guarantee for your jewelry?

A: Not only do we provide a guarantee, but it’s a lifetime guarantee – not a year, not 5 years, but for a lifetime! That’s how confident we are of our jewelry’s quality and workmanship. If it ever gets damaged or need repairing, we’ll fix it free of charge (other than the cost of replacing lost stones of course). See our Lifetime Warranty for more information.

Q: My local jeweler said on-line jewelry stores don’t provide gemological certificates. Is this true?

A: Most definitely not! Here at Couplez we provide you with genuine, natural diamonds and each one comes with its own unique ID card, its gemological certificate. This is just another of the steps we take to give you the security of knowing that you are buying from a fair and reputable company.

Q: I’ve been doing some research and come across the term “laser inscribed” diamonds. What is this exactly, do you provide this service and does it cost extra?

A: A laser inscribed diamond is one that has its gemological certificate number etched microscopically on the stone with a laser. This in no way effects the stones color or clarity! If the stone is lost or stolen, police or jewelers can use this number to identify the diamond and as proof of ownership. All of our diamonds are laser inscribed and this is a free service we provide to all of our customers.

Q: It would be much easier if I could pay by installments. Can I?

A: Yes, of course. However, credit is only available when paying with a credit card. As an alternative, you could consider our layaway program. You make a 20% deposit for the jewelry you want and we will keep it for you for two months. When final payment has been made, we ship the jewelry off to you automatically.

Q: What are conflict free and blood diamonds?

A: Unfortunately, many diamond producing areas are also centers for armed conflict. Rough diamonds from these areas are often mined using child or forced labor to purchase weapons for the warring parties. In the year 2000 the UN Security Council and the World Diamond Congress put in place a set of guidelines to ensure that diamonds coming on the market were conflict free and that the proceeds from their sale would not be used to fund violence and war. All of our diamonds are certified as conflict free.

Q: How should I clean my diamonds?

A: Despite diamonds being one of the hardest substances known to man, if you need to clean them do so with great care. Never, ever use abrasive materials as these could affect the diamonds brilliance and clarity. Always use a soft, microfiber cloth like the sort used to clean your glasses. See our care guide for more information.

Q: I’m ashamed to say that I dropped my engagement rind and one of the stones came loose. Can I send it back for repair?

A: Yes you can, and what’s more, we’ll fix it completely free of charge because all of our jewelry carries a lifetime warranty. See out lifetime warranty policy for more details

Q: What about end of season sales or stock clearances?

A: We suggest that you sign up for our newsletter. That’s where we’ll announce any special offers or promotions before they appear on the web site. By signing up for the newsletter, you’ll be one of the first to know of our latest deals and bargains and a 10% discount on your next purchase.

Q: I hear a lot about the “4 C’s” – what is this?

A: The 4 C’s refer to the four characteristics of a diamond that determine its value. They are: Carat, Cut, Color and Clarity. Look at our “Education” pages for more information about the “4 C’s” and lots more of other interesting facts about diamond jewelry.

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